Shipping & Returns

packing a box
Shipping

We currently ship anywhere in the Philippines.

  • 24-hour shipping for delivery within Cebu via Lalamove

  • 7-10 days delivery outside Cebu.

  • Shipping is discounted up to 120 Php when you spend Php 2000 or more. Discount will automatically apply unless there's a discount code already in effect. If you wish to avail the shipping discount, instead of your manual discount code, edit your cart and remove the applied discount code so the shipping discount will take effect. DM us for questions.

  • Shipping now starts at 120 Php for 1-2 candles (Rates still vary per location) versus the old minimum rate of 150 Php. Costs will be calculated upon checkout.
  • Please allow 1 to 2 business days for us to receive and process your on-hand orders.

Due to the current pandemic situation, delivery might take longer and we cannot provide a specific delivery date outside the supposed EDD.

 

Returns

You can return items up to 2 days after receiving your order. To be eligible for a return, your item must either be broken/damaged/unused. We spent months developing our candles and rigorous testing is conducted before they are released therefore returning candles due to scent throw will not be honored.

To return your product, please mail it to:

Elemento
B1L4 Casili Residences, Casili
Consolacion 6001
Cebu
+639568902228

Please note that you will be responsible for paying for the return shipping costs.

Refunds (if applicable)

Gift cards are non refundable. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed. Shipping fee is non-refundable.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you would like to exchange your item, please send us an email at hello@shopelemento.com

Please note that you will be responsible for paying for the return shipping costs.